Returns & Exchanges Policy
We gladly accepts returns of new, unopened items purchased on our website for a refund or store credit within 30 days of delivery. Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order.
For sanitary and safety purposes disposable vapes
are NON RETURNABLE if opened or used.
Delivery Issue Policy
Damaged, Missing or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving them, it is your responsibility to check within the time span and notify us of any problem. You may be requested to ship the incorrect items back to our facility and/or submit an Affidavit Form to proceed with the process.
Return Shipping Costs
In regards to the cost of shipment for returns, customer may be responsible for the costs of shipping the items back to us. We do not offer replacements as defective items will result in an issuance of credit back to your account. Adult Signature Service and all shipping charges are non-refundable.
Refund may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of reward points. Element Vape is not responsible for refunds to a Prepaid Card or a cancelled credit card in the event the cardholder no longer has possession of.